I would like to join the class action that I bought my first Sears product in 1958. I spent 30 years in the military, and we always bought Sear`s aircraft, because no matter where we were in the U.S., there was a Sears. We bought our house in 1993. It was fully equipped with Sears products. We entered into a safeguard agreement that covered all products purchased from Sears. It worked pretty well for a while then started changing the thimngs to the Worsr. The first gardening equipment was no longer covered. Then the articles were limited to 20. Then the hVAC systems became 4 elements. Microwaves have been eliminated.
The service remained appropriate. I bought a heater and A/c security protection plan and they forwarded me for two hours on the phone saying that different services have to deal with it. They told me that my unit was not interchangeable. I`m glad I`m not alone with this! I`ve been looking after Sears for a month. Our washing machine is off and still waiting for parts. I can`t bring someone in to help me. I did not answer the phone for an hour and a half. I had to collapse and buy a new washing machine. I can`t walk without a washing machine. Sears must pay to keep them from contracting.
Not Happy To end these agreements, you can call the Sears Protection Agreement Office at 1-800-827-6655. An agent under this number is happy to help. Caveat emptor- I will NEVER buy another Sears product. My master`s contract expires on 3.11.2020. Unfortunately, I went through chemo 5 years ago and my fridge went out. I had to leave with Sears for availability and delivery. Never again! I replaced the 2x ice. The freezer went out once. And in August, my whole unit stopped cooling down.
I spent over 25 hours waiting with them and three attempts at repairs it is currently working. Tech, who came for the first time to replace the compressor. He told me that if the power was off for less than 30 minutes, I had to unplug it for 30 minutes to restart it. It`s true?!?! You must be crazy. I guess you have to move a fridge full of its cube hole to separate it, and then squeeze it back. NOPE did not arrive. You can`t tell me the fridge knows 10 minutes by 30 minutes. So three days after he left, it stopped. I lost everything. I`ve been delayed.
Come back, come back to my house, download new software, say that the new compressor does not communicate with old software, does not go, then CANCELED the call that it was in my house, which causes me to lose a request for food loss at 300 dollars. Two-three days later, it stops. Many calls that have been repeatedly lied to by sears phone operators. New technology comes for the 3rd repair call about 10 days later (we are now at the end of seven and it started 8/7) and it replaces the tumble dryer on it. It is not uncommon for compressors to throw metal fragments when they continue and clog the tumble dryer, which does not cool it. Since then, it`s been working. I was treated horribly, lied, transferred to a number that doesn`t back down, said to call a number when Tech was there so he could talk to them, which I did, but “sorry, we`re temporarily closed.” I have never been treated with such disrespectful and mediocre customer service in my life. As I said CAVEAT EMPTOR – let the buyer watch….. I have the same problem with Sears.
My fridge isn`t working very well. I have so many repairs and a Sear technology that thought it was repairable, and they still won`t help me. I also bought the master`s contract.